Welcome to our Frequently Asked Questions (FAQ) section! We’ve put together answers to the most common questions about reservations, orders, subscriptions, payments, and our services. If you’re looking for quick guidance or need help with something specific, you’ll likely find it here.
Email: support@bambora.com
In connection with payment with foreign cards, it is the case that there are usually very strict protection measures against fraud and because Front is registered as a financial measure and not directly as a car rental company, it can stop a bit in such cases.
If there are several transactions on the same reservation, you must match the “order number” with the “additional reference” on the Bambora report.
The first 8 numbers after the prefix (CAP12345678) in the FrontGO report must be matched against the first 8 numbers in the column “Additional Reference 1” (12345678T23153143)
This will match the transaction on an order.
No, they only approve that the reservation amount is locked in their account for a maximum of 31 days. Nothing is deducted from the customer’s account until the client makes a deduction. Once the customer has approved, the client has the opportunity to make deductions from the reservation amount.
When you create a reservation, you can choose which language the customers should receive sms/email info (Norwegian or English) Click “Create reservation” in the top right corner, then choose whether you want to create a private or business customer. You will get a new window where you can choose the language at the very bottom of the window.
The customer has 15 days to approve the reservation received by sms/email. 15 days is set up by default in the Front portal, but you can change this manually in the portal.
Once the customer has approved the reservation, the client has up to 31 days to take payment before the reservation expires. The vast majority of people in FrontGO have an acquiring agreement directly with Bambora via Front Payment and thus have a reservation period of 31 days during which they can make deductions from the reservation amount during this time.
When the customer has approved the reservation, you will see the reservation in the portal with the reserved amount applied. Click on the 3 small dots on the right side of the status “Reserved” Then you will get the following options: (Postload from card / Accept payments / Cancel reservation) The option “Accept payments” will only be active as long as the reservation is active, up to 31 days from the time the reservation was approved by the customer.
If the customer does not approve the reservation, nothing happens other than that the reservation becomes inactive. The alternative then is that you may have to send out a new reservation link. Invoices will not be sent out for reservations that are not approved.
You can make as many deductions as you want from the reserved amount as long as it does not exceed the reserved amount during the reservation period and as long as the reservation is active. The client is guaranteed to be able to collect amounts from the reservation amount as long as any remaining amount has not been released after the first made deduction.
If you need to postload AFTER the reservation has expired after 31 days, you can do so by clicking on “Postload from card” Click on the 3 dots on the far right to see options. You can charge the customer’s card up to 90 days after the reservation was approved by the customer and up to twice the reservation amount. Card information is automatically deleted after 90 days. In this case, the afterpayment is collected from the customer’s card/account and not from the reservation that has then expired. When charging retrospectively, the client must specify what is being postcharged, with product name/price/VAT. This is due to accounting purposes. When reloading the customer’s card, the client is dependent on the customer having sufficient funds in the account. The customer will also receive a text message informing them that the reload has been carried out.
Once an amount has been deducted, any remaining amount from the reservation amount will be released to the customer’s account. Customer will not see any remaining amount as refunded, but only available again in their account balance. The only amount the customer will see as deducted is the amount taken from the reservation. The customer will normally be able to see the released amount in their account balance about 2-7 days after the first deduction has been made by the client. However, here it is important to emphasize that the system of acquirer Worldline/Bambora is such that it can vary when any remaining amount is released after the first deduction like this. Between 2-7 days is a rule of thumb, and depends a bit on the customer’s bank. However, if it takes longer than 2-7 days, it will never take more than a maximum of 31 days before the customer should have any remaining amount available again in their account balance.
If you need to refund amounts, click on the reservation itself. Here you will then see the option “Registration of refund” in the reservation log. You can only refund the same amount you have collected from the reservation. For those who use the journal system “Wincar”, reimbursement is made directly in Wincar, which in turn will register this in FrontGO.
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