Email: support@bambora.com

In connection with payment with foreign cards, it is the case that there are usually very strict protection measures against fraud and because Front is registered as a financial measure and not directly as a car rental company, it can stop a bit in such cases.

• “Order ID already used” will appear if you have canceled or tried several payment solutions in a short period of time. If you have tried to pay by card/vipps and for some reason go out again before you finish, you may get this error message the next time you try. Then try restarting your phone.
• This also applies after the cardholder has entered the card number and is forwarded to a third party to approve that they are the correct cardholder. When they have done that, they are told to return to our platform and if this takes too long, they may get this error message. Try restarting the phone.
• Do they have sufficient wifi access? If the network is unstable, wait a bit and try again.
• Technical problems at Bank/BankID

• Lack of funds in the account
• Incorrect entry of card information
• Problems with BankID – ask customers to contact their bank
• The amount is higher than the amount block set on the card. In Mastercard debit card, there will be a daily amount limit you can use. There are different thresholds. 1 for max withdrawals for single withdrawals, 1 for max withdrawals daily, and 1 for max withdrawals monthly. This varies from person to person. If we are talking about amounts up to NOK 10,000, it is very often about amount blocks as the reason. Ask the customer to contact their bank for adjustment of the limit
• Errors at the acquirer, in this case Worldline/Bambora – contact them at support@bambora.com

• Ask if the customer can try with a different card.

• Click “Report” at the bottom of the menu bar on the left-hand side.
• Click “Accounting and VAT”
• Enter from and to date (max 60 day periods) and then click on “Download the report”

1. 1. Log in to FrontGO and click on “Reports” and then on “Orders”
   2. Download the report for the period you want
   3. You can filter on the status “Paid”
   4. All rows have a column called “Payment Reference”
   5. The payment reference can be matched against the “Transaction Ref” in the “Payout details” sheet at Bambora payout file.

    

   If there are several transactions on the same reservation, you must match the “order number” with the “additional reference” on the Bambora report.

   The first 8 numbers after the prefix (CAP12345678) in the FrontGO report must be matched against the first 8 numbers in the column “Additional Reference 1” (12345678T23153143)

   This will match the transaction on an order.

No, they only approve that the reservation amount is locked in their account for a maximum of 31 days. Nothing is deducted from the customer’s account until the client makes a deduction. Once the customer has approved, the client has the opportunity to make deductions from the reservation amount.

When you create a reservation, you can choose which language the customers should receive sms/email info (Norwegian or English) Click “Create reservation” in the top right corner, then choose whether you want to create a private or business customer. You will get a new window where you can choose the language at the very bottom of the window.

The customer has 15 days to approve the reservation received by sms/email. 15 days is set up by default in the Front portal, but you can change this manually in the portal.

Once the customer has approved the reservation, the client has up to 31 days to take payment before the reservation expires. The vast majority of people in FrontGO have an acquiring agreement directly with Bambora via Front Payment and thus have a reservation period of 31 days during which they can make deductions from the reservation amount during this time.

When the customer has approved the reservation, you will see the reservation in the portal with the reserved amount applied. Click on the 3 small dots on the right side of the status “Reserved” Then you will get the following options: (Postload from card / Accept payments / Cancel reservation) The option “Accept payments” will only be active as long as the reservation is active, up to 31 days from the time the reservation was approved by the customer.

If the customer does not approve the reservation, nothing happens other than that the reservation becomes inactive. The alternative then is that you may have to send out a new reservation link. Invoices will not be sent out for reservations that are not approved.

You can make as many deductions as you want from the reserved amount as long as it does not exceed the reserved amount during the reservation period and as long as the reservation is active. The client is guaranteed to be able to collect amounts from the reservation amount as long as any remaining amount has not been released after the first made deduction.

If you need to postload AFTER the reservation has expired after 31 days, you can do so by clicking on “Postload from card” Click on the 3 dots on the far right to see options. You can charge the customer’s card up to 90 days after the reservation was approved by the customer and up to twice the reservation amount. Card information is automatically deleted after 90 days. In this case, the afterpayment is collected from the customer’s card/account and not from the reservation that has then expired. When charging retrospectively, the client must specify what is being postcharged, with product name/price/VAT. This is due to accounting purposes. When reloading the customer’s card, the client is dependent on the customer having sufficient funds in the account. The customer will also receive a text message informing them that the reload has been carried out.

If there is a remaining balance after the client has processed the withdrawal, it will be released from FrontGO 31 days after the end customer approved the reservation. It may then take between 2 and 7 days for the bank to process this, depending on the end customer’s bank. The end customer will see that only the amount deducted from the reservation total has been withdrawn from their account, and the remaining balance will be released, so the end customer will then see that the balance in their account has increased by the amount of the released balance.

If you need to refund amounts, click on the reservation itself. Here you will then see the option “Registration of refund” in the reservation log. You can only refund the same amount you have collected from the reservation. For those who use the journal system “Wincar”, reimbursement is made directly in Wincar, which in turn will register this in FrontGO.